Returns & Exchanges
At Craft Hub, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a seamless 30-day return policy for all unworn items. If your new piece doesn't fit perfectly or meet your expectations, our team is here to help you find the right exchange or process a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing