Frequently Asked Questions
Everything you need to know about your Craft Hub experience.
How long will it take to receive my order?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 days depending on your location and customs processing.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
Are your materials sustainably sourced?
Yes, Craft Hub is committed to ethical fashion. We partner with suppliers who prioritize organic cotton, recycled polyester, and fair-trade manufacturing practices.
How do I find the right size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my shipment in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our carrier's website.